Accurate post is accurate.
Reminds me of the time a lady told me whip doesn’t melt. Or a guy yelled at me for not understanding him/hearing him because he kept talking on the phone
For those in retail.
I worked in a Lil Caesars and a woman came in and wanted a sausage pizza with no sausage, but got mad when she was given a cheese pizza.
So when I worked at fitting room in Old Navy, a woman told me that a medium top was too small, and that the large top was too large. So she asked me to find her an “x-medium”. Old Navy carries x-small, small, medium, large, x-large, 1x, 2x and 3x. There is no “x-medium”. But she insisted, so I went and found her an “x-medium” (which was just a medium in a different color but the same top, same make, same EVERYTHING) and she goes very happily, “THIS! THIS FITS ME PERFECTLY! THANK YOU SO MUCH! See, you can do anything you can set your mind to!”
I’m a waitress at a big fancy resort, and once a woman asked me for a diet water and when I told her there was no such thing she demanded to see my manager (who then also promptly told her there was no such thing and brought her regular water).
Another occasion of stupidity occurred when a woman had been brought a steak cooked too much for her liking. I offered to take it back and bring her out a new one, cooked a little less, and she said “NO this one’s fine I just want you to cook THIS one a little less.” I then had to get the chef and have him explain why you can’t UNCOOK a steak.
When I was working at dunkin donuts there was this woman in the drive-thru who asked for a lightly toasted croissant and then started complaining that the croissant was warm. And wanted her money back, so she gave me the croissant back and I gave her the money and then she tells me “now i want my new croissant” she wanted a new one for free and as she was screaming at me this guy in a biker gang covered in tattoos leans over the counter in the store and yells “ma’am let me just tell you what we’re all thinking. fuck off, you stupid cunt.” I couldn’t stop laughing and she drove away in anger.
Most of the people like in the stories above know that they’re being totally irrational, but also know that if they complain enough they’ll most likely get something free or discounted. So really most of the the nonsensical fucks are actually just cheap fucks with no shame or respect for people.
ive been working in food service since i was 15 so ive got hundreds of stories but probably the best one involved the infamous starbucks cappuccino. anyone here who is/has been a barista probably already knows where this one is going. starbucks cappuccinos are espresso shots and basically all foam. but when you order a “cappuccino” from oh lets say a gas station, youre pretty much just getting a vanilla latte. so this one time a woman comes in a orders a cappuccino. i make it for her the way starbucks makes it. she storms back in, removes the lid, scoops out a hand full of foam and throws it on the counter screaming at me for “ripping her off”. my manager tried explaining to her this is how cappuccinos are made and what she was probably looking for was a vanilla latte. we gave her a vanilla latte, called it a cappuccino, she sipped told me this is how you properly make a cappuccino proceded to call me a “burn out idiot” and left the store. the woman called the district manager on me to try and get me fired and even sent a letter to headquarters about the incident. she apparently was refunded for her drink and got a gift card plus free drink coupons as an apology. i didnt loose my job but it was put on my review as a negative which lowered my raise even though my manager said i did nothing wrong. moral of the story, the customer is almost always wrong and you will get screwed for it one way or another.
I work at a movie theater. I’ve had customers tell me to “drown their popcorn” with butter and while I give them extra butter I don’t actually go overboard with it because for one thing it’s considered a safety hazard, and later they’ll return for their refill and hand me a butter-soaked tub and ask for “more butter this time”.
ok so im just gonna reblog and add to this pile of stories because lets face it working/handling other people’s food is harder for employees because we have to deal with people wanting it a particular way and they are super anal about it….its just all around terrible ok
but anyways, i’ve been working at dunkin donuts for about 3 summers now every time i go back its always something THATS for sure….but 1 particular lady in the store amazed me that someone can be so rude just to get something free (first time experiencing it….)
So basically from 5am - 10am is rush hour for all the business men getting their morning food going on before work and working the register (only) a non-morning person customer comes to my register and orders a breakfast burrito. now let me tell you when u come to dunkin donuts for a BURRITO dont expect much because its a DONUT place that serves breakfast foods ok… I ring her up and she gets her food. leaves. comes storming back 5 mins later shoving everyone else in line out of the way, interrupts the customer i am serving to tell me that i ripped her off—the burrito is too small. i tell her that thats the size it is and its always been…shes yelling at me like she expected a chipotle sized breakfast burrito and im mind blown like wow maybe you shouldnt come to a DONUT SHOP for a BREAKFAST BURRITO????? after finishing her rant she tosses the burrito on the counter, my boss refunds her money and instead of her LEAVING (mind you the customer i was helping IS STILL FUCKING THERE WAITING TO FINISH THE ORDER) she tells me to get her another brkfst sandwich…..my boss tells her the total and she makes a BIGGER SCENE about how she had to pay for this sandwich when she should get it for free for the small burrito..
like HOLY SHIT we give you the correct order and the standard size and its not good enough so u deserve the free food when we did nothing wrong!? AHAHAHA WOOOOW
i literally told her to either pay for the 3.59 sandwich she wants or to kindly step aside so i can finish the other ladies customer because im not dealing with that (the lady in line was nice enough to let her go too like jesus). luckily that rude lady left but HOLY FUCK FOOD SERVICE SUCKS SO PLEASE BE KIND TO THE FOOD SERVICE EMPLOYEES??? idk unless their total dicks about it ya know? but still
im so sorry you guys have to deal with such terrible people
Literally all my work experience has been customer service since I was 14 years old. Almost 10 years later and it never fails to amaze me how fucking awful some people can be.
From bussing and later waitressing at restaurant, working as a receptionist at a marketing company and then in a Public Works, working as a technician/supervisor in an arts program, to working the fucking register at a Toys R Us, I have never gone a full day of work without wanting to slap the shit out of at least one person.
Yet I am always told my customer service skills are ‘amazing’. Because I will stand there and let people fucking scream and rage at me until they blow off their rage.
And so it always fucking falls to me to take over phone calls with screaming customers, or leave my station to go ‘rescue’ a coworker from a belligerent guest.
Customer service of any kind is without a doubt THE HARDEST, MOST STRESSFUL job ever because human beings can just be so incredibly awful.
About a week before this last Christmas I went into a Sears to pick up some last-minute gifts and the lines at the registers were running really slowly. They were backed up almost to the other side of the store. It was nearly an hour before I got up to the front and the very sweet elderly lady behind the counter gave me this really tired, really sad “I’m sorry for your wait, thank you so much.” Well, the person two spots in front of me had started complaining very loudly about the wait when it was their turn. I smiled and told her “Don’t worry, I worked a register at Toys R Us on the Wednesday and Thursday before Black Friday, then worked that too. You’re doing a great job, don’t let the bums get to you.”
This sweet, kind little old woman burst into tears and had to be fucking led away because people had been so fucking terrible that I was the first one to have actually been nice to her.
I could go on and on about the worst customers I’ve had to deal with but it’s hard to pick just one.
Personally, I think EVERY SINGLE PERSON, IN EVERY COUNTRY, IN EVERY SOCIAL/FINANCIAL CLASS SHOULD BE REQUIRED TO ENTER INTO CUSTOMER SERVICE FOR THEIR FIRST JOB.
Because once you’re on the other side of the phone, being screamed at for something that is 198384234% not your fault, or standing there behind a register while a customer shrieks at you because someone put the wrong price on the shelves, or another customer put something back in the wrong section and the customer is too fucking stupid or lazy to take the extra two seconds to actually read the sign, you never, NEVER treat customer service workers badly ever again.
This. Since working as a server I’ve always tipped better because I found out that hardly anyone knows that servers get their tips and then have to give a portion to the bartender and make only 2.13 an hour. I never got a great tip from people who demanded things.
It’s always people who haven’t worked in years or never had to take a job in customer service who think this work is somehow “below” them or is really easy. Sure, your 16 year old son does it but he also knows how to conserve his energy over a 8 hour period and how to smile endlessly and doesn’t lose his cool like you do over something meaningless.
and people who are like: well, I work with people all the time (in an office setting) it’s not the same. It’s really not.
Other servers I’ve worked with were harassed by customers (touching her inappropriately) and our bartender served drinks to underage servers (who got into a car accident immediately afterward)
My sister has so many stories of people yelling at her or trying to steal things from her store or walk around while stoned as hell it’s not funny.
Last year, I worked as a bartender/waitress/kitchen porter in a local pub. I was on my second shift of the day (finished in the kitchen, went home, showered, came back for bar/waitress shift), and took an order for two steaks, medium rare, no sauces/marinades, no salad, extra chips and mushrooms.
I brought it out to the table & went on with my shift. A little while later, I went back to check the table.
"Is everything okay for you?"
"Well, not really love. I’m not happy at all."
"Oh, I’m terribly sorry, can I ask what’s wrong?"
"Well, it’s over cooked, I’ll bet the chips were frozen and these mushrooms have obviously come form a tin. Not your fault, of course, love, but not good enough."
I had to bite my tongue to refrain from telling him that I had seen the fruit & veg delivery that morning, watched as the chef checked it over and signed for it, and knew for a fact that the mushrooms were perfectly fresh.
I had then proceeded to peel and slice the potatoes used for the chips by hand, and the blue sticking-plaster on my finger was there because of a moment of stupidity on my part while doing so.
The table got their meals for free, and the deputy-assistant-manager later told me that they were notorious for coming in, complaining and getting a free meal.
I had to bite my tongue again to refrain from asking why they were allowed to get away with it, if they were repeat offenders.
I now work (alone - I am the only one who has this job role) on the front desk at a leading software provider. I have to field the complaints from anyone who is even vaguely unhappy. The number of times I’ve been shouted at, sworn at, at or even threatened personally with law suits in the year I’ve worked there is bordering on laughable.
(Source: 9gag, via kkatkkrap)